First, restart your phone. If that doesn't help, proceed to point 2.
Make sure that calls are not forwarded elsewhere.
Ensure that the issue is not with the number trying to call you. If calls fail only from one specific number, first check whether outgoing calls from the calling number are working at all.
If possible, try using your SIM card in another device. This will help you determine whether the issue is with the device or the SIM card.
First, restart your phone. If that doesn't help, proceed to point 2.
Determine whether you are unable to call any number or just one specific number.
Did you dial the number correctly? For example, when calling abroad, you need to add the country code; for Estonian numbers, use +372XXXXXXX.
Make sure your number is not closed due to unpaid bills. You can easily check this
In Elisa self-service.
Check for possible coverage outages and faults in your area
Faults and coverage outages
If you are on a foreign network, make sure you have the international calling service enabled. If necessary, use manual network search or select another operator's network. See the guide: “How to manually select another operator while roaming?” on the Elisa Device Support page.
First, restart your device.
If the service still does not work, the payment has not yet reached Elisa's account.
Payments usually arrive within 2 hours, but depending on the bank, this time may vary. Check with your bank how long the money transfer takes.
As soon as the payment is received, we automatically activate the services.
Sometimes it may happen that you made the transfer with incorrect details. Therefore, check whether:
you paid the correct amount;
the amount has been deducted from your account;
the reference number was correct;
the account number to which you transferred the money was correct.
See more information:
Paying bills
To send text messages, you need to save the message center number in your phone. The message center number is +372 5610 0020
You can check the message center number under "Message settings".
If you need help setting up the message center number, see the guide: “How to set up the SMS center number”
On the Elisa device support
page.
Option 1:
Open the SMS application
Press “More options”
Select “Settings”
Select “Message center number” and enter +37256100020
Press “OK”
Option 2:
Press “Phone”
Call *#*#4636#*#*
Select “Phone information”
Find “Message center number” in the list
By pressing “Update” – the phone will display the message center number. If it is incorrect, enter +37256100020 and press “Refresh”
The message center number is set
For Apple iPhone
If sending messages fails with iPhone, we recommend:
Ensuring that your phone has the latest software version.
Read how to update the software
Resetting network settings. To do this, from the home screen select "Settings", then "General" -> "Reset" -> "Reset Network settings".
If sending MMS does not work in Estonia
Check your device's MMS settings.
If the MMS recipient uses Telia mobile services, note that Telia has set a 1 MB limit for receiving MMS. This means that MMS messages larger than 1 MB will not reach Telia mobile numbers. As an alternative, we recommend sending the picture or video via a messaging app (Facebook Messenger, Whatsapp, Viber, etc.) using mobile internet.
Sending MMS does not work abroad
Make sure mobile internet is enabled on your phone. To send MMS abroad, mobile internet must be enabled on your smart device.
Make sure your mobile phone allows sending and receiving MMS while abroad. Some phones allow you to set in the settings how to behave while roaming: whether to receive MMS or postpone receiving until you return to the home network. Detailed information about your phone's capabilities and exact settings can be found in your mobile phone's user manual.
Make sure that the mobile network you use abroad supports mobile data. Sending MMS abroad only works in networks that also allow data usage.
Overview of services available in different foreign networks
.
You can order SMS notifications about attempted calls that did not reach you when your phone was out of coverage or switched off. To activate or deactivate the service:
Log in
To Elisa self-service
.
If you have access to multiple customer numbers, select the customer number for which you want to check data usage.
From the main menu, select “Services and devices”.
Select the mobile number for which you want to activate the service
Select “Network services and forwarding”.
Enable “Missed call notification”.
The service is free and notifications about attempted calls are stored for 3 days.
