Mobile communication is no longer just about calls and messages: today, a smartphone functions both as an ID card and a means of payment. Find out more about the mobile convenience services you can enjoy as an Elisa customer, and how to keep your expenses under control.
Mobile convenience services
Mobile-ID Foreigners are envious, because such convenient digital signing, bank transfers, and logging into e-environments is not available anywhere else. Take advantage of the opportunity!
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ID-ticket You barely made it to the bus, but your transit card has no money or you forgot it at home? You can also buy a public transport ticket with your mobile, using your transit or ID card as the ticket.
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M-lottery If you remember to buy a lottery ticket at the last moment and can't make it to the store or computer, you can quickly and conveniently make the purchase using your phone.
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Positioning Help, you've forgotten your phone somewhere, but can't remember if it was at the office, store, or restaurant? We help you quickly determine the location of your phone.
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M-parking No more fussing with tickets and coins. When parking with your mobile, you don't need to know in advance exactly when you'll return to your car. Check as you go.
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E-mail as SMS Light & Premium Not everyone has a smartphone, nor do they need to. Even with a basic phone, it's possible to read emails. We'll send them to you as SMS directly to your phone.
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Balance info If you've made several payments with your phone this month and now don't know your status, we'll help solve the mystery. Make a call or send an SMS.
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Balance statement For a thorough analysis of your phone bills, you need good base data. Indicate the period you're interested in and you'll get a full overview.
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Balance notification It's good when someone notifies you if your bill gets too high. Very convenient if all the phone numbers for your family or team are under your name.
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Discount country Choose the foreign countries your company needs to call at a discount! Calls to discount countries are up to 30% cheaper than the regular price.
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Business invoice for private customer Free The Business invoice for private customer add-on allows you to direct the charges for m-commerce services and premium calls used on a business mobile to a private customer's bill.
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Elisa Vagabond You travel frequently abroad and want a better price. With the Elisa Vagabond add-on, you can call and send messages at a lower rate than standard roaming prices.
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Short dial for mobile Free Short dial for mobile is a useful solution for companies where a large part of calls are internal, from mobile to mobile. With the short dial service, internal and virtual member calls are at a discounted rate.
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Dual number Free Dual number is an add-on that allows you to use two Elisa contract mobile numbers with one SIM card. For example, you can link your employer's mobile number and your personal number to one SIM card. You can freely choose which number to use for calls at any time.
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Voicemail Voicemail is your mobile answering machine, available 24/7. If you can't answer, your phone is off, or out of Elisa's service area, voicemail will answer and the caller can leave you a message.
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Call management
VoLTE Free VoLTE (Voice over LTE) or LTE (4G) calling is a technology that allows voice calls over the LTE network designed for data.
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VoWifi Free VoWifi (Voice over Wifi) or Wifi calling is a technology that allows voice calls over a Wifi network with internet access.
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Call hold and call waiting Free The call hold and call waiting service allows you to answer a call during an ongoing conversation by putting the previous call on hold.
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Call forwarding Free The call forwarding service allows you to forward an incoming call to another phone number.
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Controllable caller ID Free The controllable caller ID service allows you to hide your phone number from appearing on the recipient's phone screen.
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Call waiting Free Call waiting is a service that lets you hear a signal during a call, indicating another incoming call. If you wish, you can answer the new call (call waiting) and put the previous caller on hold.
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Missed call notification Free With this service, you are notified of calls that did not reach your phone.
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Conference call Conference call allows up to six people to talk together at the same time. The so-called organizer can add up to five more users to the conference call.
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M-Loto is a joint service of Elisa and Eesti Loto, allowing you to play the lottery using your mobile phone. Lottery tickets can be purchased by both Elisa contract and prepaid customers, provided the customer is over 16 years old. To buy a lottery ticket with your mobile phone, you must have a gaming account created on the Eesti Loto website. Buying a lottery ticket costs from 0.83 euros + a service fee of 0.16 euros. VAT will be added to the price. To play Keno Loto, call 17788*1 and you will be registered for a Keno Loto quick-pick ticket. To play Vikinglotto, call 17788*2 and you will be registered for a Vikinglotto quick-pick ticket. To play Bingo Loto, call 17788*3 and you will be registered for a Bingo Loto quick-pick ticket. To play Eurojackpot, call 17788*4 and you will be registered for a Eurojackpot quick-pick ticket. You can find the exact game instructions on the Eesti Loto website. Read detailed terms Using Mobile-ID is easy: you can access e-services from any computer with an internet connection. Separate user accounts are no longer needed, as authentication is done everywhere via mobile phone. Convenient and handy: The biggest advantage of Mobile-ID is that you no longer need a separate ID card reader. Mobile-ID also allows you to access banking environments directly on your phone. Fast and secure: Performing actions with Mobile-ID is as fast or even faster than using a PIN calculator or password card. It is as secure as using an ID card: the person is identified thanks to the applied technology and PIN codes. Mobile-ID cannot be copied, and a digital signature given with it is equivalent to one given with an ID card. The monthly fee for Mobile-ID is 0.83 euros. VAT will be added to the price. You can sign a Mobile-ID usage contract with a valid ID card, residence permit, or digital ID in Elisa self-service. Read detailed terms (until 30.06.2022) Read detailed terms (from 02.07.2022) ID-ticket is a joint service of Elisa and Ridango AS, allowing you to buy electronic tickets mainly used in public transport from your smart device. The ID-ticket service does not need to be activated separately. The electronic ticket carrier is an ID card or transit card, and it can be used in Tartu and Tallinn public transport, Tallinn Botanical Garden, Tallinn City Museum, Tallinn Zoo, and many other places. The transit card can also be used to buy a Harjumaa public transport ticket and an Elron train ticket. Ticket price set by the service provider + service fee of 0.32 euros. VAT will be added to the price. To buy a ticket, download the Pilet.ee app on your smart device, follow the app instructions, and choose mobile number as the payment method. Ticket information can be found at www.pilet.ee. Read detailed terms E-mail as SMS allows you to forward incoming emails to your mailbox as SMS directly to your device. Each message displays the first 305 characters of the email. With the Light package, up to 3000 SMS per month, and with the Premium package, up to 9000. The monthly fee for E-mail as SMS Light package is 1.25 and for Premium package 2.08 euros. VAT will be added to the price. To order the service, visit Elisa self-service or call our customer service info line at 6 600 620. Read detailed terms If you have lost or forgotten your device somewhere, you can determine its location. The service is available to everyone authorized to use Elisa self-service. The device's location can be found if the device is switched on and within Elisa's mobile network coverage in Estonia. A positioning query costs 0.16 euros. VAT will be added to the price. The positioning service can be used in Elisa self-service . Read detailed terms With the M-parking service, you can pay for parking with your mobile phone – conveniently, quickly, and easily. With M-parking, you don't need to look for ticket machines, just having a mobile phone is enough. The M-parking service fee is 0.40 euros per transaction, plus the parking fee for the specific zone and service provider. VAT will be added to the price. To park, send a text message with your car number and parking zone name to short number 1902, and to end parking, call short number 1903. Read detailed terms With the balance info service, you can check how much you have used Elisa services during the current month. Listening to balance info and ordering by message costs 0.19 euros each (incl. VAT). VAT will be added to the price. To listen to balance info, call service number 1595 or send a short message with the content “SALDO”. Read detailed terms The balance statement gives an overview of the invoices issued to you by Elisa and the amounts you have paid to Elisa. You can choose the period for which you want an overview. Ordering a balance statement costs 3.22 euros. VAT will be added to the price. To order a balance statement, call our customer service info line at 6 600 620. Read detailed terms As the contract owner, you can order an automatic notification with the balance notification service if your set limit is exceeded. The notification can be ordered for all phone numbers under your name. Balance notification is an informative service and does not prevent further use of services. Ordering a balance notification costs 2.92 euros, no monthly fee. VAT will be added to the price. To order a balance statement, visit Elisa self-service or call our customer service info line at 6 600 620. Read detailed terms Discount country is a customer number-based add-on that allows you to activate up to five countries where all company mobile numbers can call at a discount. Activation and changes are free. The discount country rate applies to international calls, i.e., calls from Estonia to a foreign operator's number. 1 € per month/discount country. VAT will be added to the price. Service activation and changes – free. You can conveniently order the discount country add-on in Elisa self-service or call customer service at 6 600 620. Read detailed terms With the Business invoice for private customer service, you can pay for various m-commerce services and premium calls with your private number's bill, so they do not appear on the company-related bill. For example: m-payment, m-lottery, m-parking, m-ticket, premium calls and premium SMS, prepaid card top-up, one-time internet tickets. Now you can also direct monthly fee services, such as: MultiSIM, Mobile-ID, Monthly internet add-ons. You cannot direct charges for positioning or add-on services to a private bill with this service. To bill, the business number user must be a private customer at Elisa. If you are not yet an Elisa private customer, simply log in to Elisa self-service and a customer number will be created automatically. Free. You can conveniently order the Business invoice for private customer add-on in Elisa self-service (the add-on can be ordered in the selected number's detail view) or call customer service at 6 600 620. In European Union (EU) countries (plus Liechtenstein, Norway, and Iceland), the standard price for outgoing and incoming call minutes and sent SMS is 40% cheaper. The discounted rate applies after you have used up the free roaming minutes in your call package. In other Vagabond countries (USA (on AT&T and T-Mobile networks), Switzerland (on Swisscom), Russia, Ukraine (on Kyivstar and Lifecell), and Belarus (on Life)), the discount is 40–80% off standard prices. 5€ per month. VAT will be added to the price. You can conveniently order the Elisa Vagabond add-on in Elisa self-service or call customer service at 6 600 620. Read detailed terms With the short dial service, calls are made using easy-to-remember short numbers, usually the last 3–4 digits of an employee's regular mobile number. Virtual members can also be assigned, including related company mobile numbers and landlines, which can also be called at a discounted rate using the short number. Example: If the company uses the short dial service for mobile, internal calls from mobile to mobile are made using a 3–4-digit short number. To call 56 222 222, dial 222. Important to know! Internal calls have a discounted rate for both short and regular numbers. When calling with a short number, the recipient sees the caller's regular long mobile number. For internal company calls, the short number can also be shown. The short number service for mobile works only within Estonia. The short number service for mobile is offered to business customers with at least five Elisa mobile numbers. A short number for mobile cannot start with 0 or 1, and cannot be 372 or 800. Text messages (SMS) can also be sent to internal short numbers (SMS are charged at the regular rate). Free. To order, you can call customer service at 6 600 620. It doesn't matter which number is currently active, all calls will reach you regardless of which number was called. When you call or send an SMS, the recipient sees the number that was set as active at the time. Calls for both mobile numbers are billed separately according to the package used by the active number at the time of the call. You will receive separate bills for both numbers: for example, the bill for the work number goes to the employer, and the bill for the personal number goes to your personal address. When do you need the dual number service? If the employer wants to pay only for the employee's work calls, the dual number service allows you to separate work and personal calls and bill them separately. A private customer can continue using their personal mobile number alongside the work number, and does not need to give up their personal number when changing employers. The employee does not need to worry that their personal calls will be visible to the employer when separating calls. When using two mobile numbers, you no longer need two phones with the dual number service; both numbers work with one SIM card in the same phone. Free. You can activate the dual number service at Elisa stores. Before activation, the additional number's SIM card must be removed from the phone. Read detailed terms If someone calls your mobile number and you can't answer, voicemail can do it for you. The caller hears an answering machine message and can leave you a message after the tone. Different forwarding options are: forward all calls; forward if the number is busy; forward if you do not answer; forward if the mobile is switched off; forward if you are out of coverage. NB! Calls must be forwarded to the Elisa voicemail number +372 56 109 109. How does the service work? If someone calls your mobile number and you do not answer within a certain time, the caller is automatically forwarded to voicemail. The caller hears an answering machine message and can leave you a message after the tone. You will receive an SMS notification for each voicemail message, showing the caller's number and the time of the call. You do not need to keep these SMS notifications; deleting them does not affect the storage of voicemail messages. Voicemail can hold up to 16 messages – to ensure all new messages fit, it's worth deleting old messages regularly. All voicemail messages are kept for up to 10 days. To listen to your messages, call your voicemail number +372 56 109 109 from your mobile and follow the instructions. Monthly fee: 1.625 €. VAT will be added to the price. You can activate voicemail in Elisa self-service or by calling customer service at 6 600 620 Read detailed terms VoLTE (Voice over LTE) or LTE (4G) calling is a technology that allows voice calls over the LTE network designed for data. Now you can make VoLTE calls in all Elisa call and smart packages. Why are VoLTE calls better? VoLTE has several advantages over old technology: saves time and battery, as calls connect much faster; higher quality calls, as the LTE network has better coverage; no extra charges – billing is the same as for regular calls. How can you use VoLTE calls? To make VoLTE calls, some conditions must be met: VoLTE-compatible phone (see models) ; VoLTE/LTE/4G calls enabled in phone settings. Free. VoLTE service is free and included in all call and smart packages. Read detailed terms VoWifi (Voice over Wifi) or Wifi calling is a technology that allows voice calls over a Wifi network with internet access. Normally, your phone uses 2G or 4G networks for voice calls. Have you sometimes experienced choppy calls and poor signal? This can happen indoors, where thick walls weaken the signal. If there is a Wifi network in the room, you can make high-quality calls over it. Why are VoWifi calls better? VoWifi has several advantages over regular call technology: saves time and battery, as calls connect much faster; higher quality calls, even where 2G/4G coverage is poor; no extra charges – billing is the same as for regular calls. How can you use VoWifi calls? To make VoWifi calls, some conditions must be met: VoWifi-compatible phone (see models) ; VoWifi/Wifi/Internet calls enabled in phone settings. Free. VoWifi service is free and included in all call and smart packages. Read detailed terms The call hold and call switching service allows you to put an ongoing call on hold when you hear a call waiting signal and answer a new incoming call. You can also put one call on hold to start a new call yourself. To use the call hold and call waiting service, your mobile phone must support these services. You can find the necessary information in your phone's user manual. Free. The service does not need to be activated separately: call hold and call waiting are included with every Elisa package and are automatically enabled for all customers. The call forwarding service is useful, for example, if a caller wants to get a friend's or colleague's phone number from you. Instead of searching for the information in your phone's memory, you can immediately forward the call to the requested number. The call forwarding service requires that your phone supports this function. You can find the necessary information in your phone's user manual. The call forwarding rate applies when forwarding a call. For Elisa contract mobile customers, forwarding to other Elisa contract mobile numbers is free. The caller whose call is forwarded pays for their initiated call until it ends. If the forwarded call is not answered, the call returns to the forwarder. Free. The call forwarding service does not need to be ordered; it is automatically enabled with every Elisa call package. Your mobile phone just needs to support the call forwarding function. Read detailed terms You can permanently set whether to show or hide your caller ID in your phone's menu. You can also temporarily hide your number for a specific call by dialing #31# before the phone number. Example: if you want to call 56 123 123 without showing your number to the recipient, dial #31#56123123. Good to know! You can restrict caller ID only for calls. When sending text messages, your number is visible to the recipient even if you have set your number to be hidden in your phone's menu. When calling abroad, caller ID works if the local mobile operator supports this service. Instructions for using the controllable caller ID service can be found in your phone's user manual. Free. The controllable caller ID service does not need to be ordered: it is automatically enabled for all Elisa customers. If you have activated call waiting and someone calls you while you are busy with another call, you will hear a call waiting signal. You can decide whether to put the current call on hold and answer the new call or continue your current conversation without answering the new call. The call waiting signal is heard only by you, not your conversation partner. Until you decide whether to answer or reject the new call, the new caller hears a ringing tone. If you refuse to answer, the ringing tone stops and the caller hears the message: “The mobile phone you are calling is currently busy. Please wait or call again in a moment.” (Normally, the caller would hear a busy tone in this case.) Good to know! Call waiting is effective after activation and remains until canceled. The call waiting signal is heard during an ongoing call only by the person receiving the new call. Until the service is activated, the new caller hears a busy tone. While the recipient hears the call waiting signal, the caller hears a ringing tone (not a busy tone). Call waiting does not work if call forwarding “when phone is busy” is used. Free. The service is automatically enabled for all Elisa call package users and does not need to be ordered separately. You can activate call waiting: in the phone menu: many phones have a menu option to activate call waiting, see your phone's user manual for details; with an operator code: dial * 4 3 # (activate call waiting) # 4 3 # (deactivate call waiting). In Elisa self-service – “Services and devices” -> select phone number -> select “Network services and forwarding” -> Call waiting You will receive an SMS notification of a failed call if your phone: was out of coverage; was switched off; was busy, i.e., you were on another call; was in an overloaded coverage area. Free. You can activate the missed call notification service in Elisa self-service: select “Services and devices” -> select phone number -> select “Network services and forwarding” -> Enable “Missed call notification”. The service is very useful if you want to organize a meeting or conference call by phone and want all participants to be able to both listen and speak. There are two ways to participate in a conference: the conference organizer can call all participants themselves; a participant can join the conference by calling the organizer, who adds them to the conversation. You can participate in a conference call from any phone operator network, including foreign networks. The only requirement is that the conference call organizer is in Estonia or in a roaming partner network that supports the conference call function. Free + package call rate applies The conference call service is available by default in all Elisa mobile packages. Read detailed terms