Fixed Internet Service Level (Service Level Agreement, SLA) is a service suitable for a company that has very high requirements for the reliability of its internet connection. As an SLA user, you can always be sure that in the event of disruptions, the connection will be restored quickly.
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SLA is a guarantee provided by Elisa for our fixed internet service. With SLA, we give a precise promise about how quickly we will restore the internet connection in case of a fault. The service is intended for companies that cannot operate without the internet, such as: commercial establishments with card payment terminals financial institutions call centers IT companies that offer monitoring services to partners Packages and prices
When reporting a fault, Elisa can remotely see the status of your company's internet connection. Thanks to this, we can identify the source of the problem in case of a connection failure and respond accordingly. You can choose a package whose content and monthly fee best suit your company's needs.
On working days from 8:00 to 18:00
Continuous downtime up to 4 hours, total up to 8 hours per month €31 per month Continuous downtime up to 6 hours, total up to 12 hours per month €25 per month
On working days and Saturdays from 8:00 to 20:00
Continuous downtime up to 4 hours, total up to 8 hours per month €63 per month Continuous downtime up to 6 hours, total up to 12 hours per month €47 per month
Every day from 7:00 to 23:00
Continuous downtime up to 4 hours, total up to 8 hours per month €95 per month Continuous downtime up to 6 hours, total up to 12 hours per month €79 per month
VAT will be added to the prices. Read the detailed service package terms Restoring the connection as quickly as possible We work to ensure that our customers always get the best fixed internet service. However, we created the SLA service so that even in case of a fault, the fixed internet can be restored as quickly as possible. Example: Elisa provides your company with a fixed internet service. If the connection breaks, we will prioritize dealing with your issue as an SLA customer. When signing the contract, you have chosen the type of service you want. This way, you can be sure in advance that the internet connection will be restored within the promised time. There are several ways to join Fill out the form and leave us your contact information. Contact your account manager or call Elisa business customer service at 6 600 620.
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