Protection for your new smartphone, tablet, laptop, television, router, modem, smartwatch, scooter, and vacuum cleaner even on the other side of the world. The contract is valid for up to 5 years.
Valid worldwide
No fixed-term commitment
You can insure all your new smart devices
Your smart devices are protected in any life situation Did you buy yourself a new smartphone, tablet, laptop, TV, smartwatch, scooter, or vacuum cleaner? Or do you have a new router or modem at home? Insure your new device at the time of purchase. Smart Insurance helps, for example, if your device: falls into water or drops is stolen breaks during use Before concluding the insurance contract, be sure to read Elisa's Smart Insurance terms and conditions .
Calculate the insurance premium for your new smart device Want to know what the insurance premium would be for your device? Enter the price of your new device in the field and you will get the answer. Calculate
An accident happened with the device Device theft or total loss
Register an insurance claim Fill in the insurance claim form and send the device to us via parcel machine or courier. Wait for the repaired device We will repair or replace your device. Sending the device for maintenance
Register an insurance claim Fill in the insurance claim form without the device . We will contact you We will contact you within 3 working days.
Smart Insurance terms and conditions Valid before 18.06.2024 Elisa Smart Insurance information document and terms THELISA 20212 . Valid before 17.06.2021 Elisa Smart Insurance information document and terms THELISA 20201 . Frequently Asked Questions No, Smart Insurance can only be taken out at the time of sale. The number of insurance claims is not limited. For contracts valid before 17.06.2021, up to three insurance claims can be used during the contract period. In case of theft or robbery of the device, Elisa must be contacted no later than 7 days from the date of the incident.
In case of damage or destruction of the device, Elisa must be contacted no later than 31 days from the date of the incident. If the device is broken, it must be sent to the service center, where a repair offer will be made. If the repair offer is less than the insurance coverage, the device will be repaired. If the repair offer exceeds the insurance coverage, it is possible to buy a new device within the insurance coverage and the old device will be destroyed. The data on the device should be backed up before sending it for repair, if possible. Elisa does not guarantee the preservation of data stored in the device memory, SIM card, or memory card, and the customer is responsible for this. You should also log out of all accounts used on the device, including email accounts. The processing of personal data is carried out in accordance with Elisa's customer data processing principles . When making an insurance claim, the deductible specified in the contract must always be paid. In case of theft or total loss (the device is no longer available), a double deductible must be paid. The amount of insurance coverage is stated in the contract and is the customer price of the device. The amount of insurance coverage decreases over time. For the first 6 months, the coverage is always 100%, and thereafter it decreases by 20% every 6 months. From the 18th month until the end of the contract, the coverage is 40% of the purchase amount. Smart Insurance is shown as fixed-term because the contract ends automatically after 5 years. Smart Insurance can be terminated without additional costs. Smart Insurance can be terminated in Elisa self-service under 'Services and devices' by selecting 'Elisa Smart Insurance' and 'Close service'. The contract will be terminated automatically after 31 days. The wish to terminate the Smart Insurance contract can be canceled in the same view by selecting 'Elisa Smart Insurance' under the 'Customer-wide services' section and choosing 'Cancel closure'. The final invoice for the terminated contract will be issued on the invoice following the termination month. The last monthly fee is proportional to the number of days.