Elisa Ring | Elisa Eesti

As a user of the Elisa Ring service, you will notice that it no longer matters which phone number or device you use in your work. This service integrates all your company's mobile and landline numbers as well as mobile and landline terminals into a whole.

Control over calls

Manage calls in real time using the convenient My Ring web environment. Also create automatic call forwarding profiles.

Economy

No special devices are needed to use the service, even for the call center service a regular call terminal is sufficient.

Always the latest version

As soon as we add new features and options to the service, they are automatically available to your company.

One phone, multiple numbers

Calls made to both mobile and landline numbers reach your mobile, software phone and/or IP phone.

Elisa Ring introduction Elisa Ring is a smart call solution that brings together all the company's mobile and landline numbers into one system and allows them to be used on the device of your choice – mobile, landline or software phone. This way, everyone can work just when and where it suits them best!

Packages

Add-ons

Call center

The monthly service of Ring smart packages allows you to use, in addition to call service, messages and fast 4G or 5G mobile internet, many other smart and flexible options:

in addition to the mobile number, you can use several landline numbers in one phone,

manage calls in a convenient mobile app,

forward calls flexibly, for example, you can do this for a certain period,

access company contacts without having them saved in your phone.

A Ring smart package user gets access to the mobile app and also the My Ring web environment, which is convenient to use both on a smart device and any computer.

Learn more

Packages and prices

PRODUCTS

Ring Business Package 1

For regular users

Internet volume

20 GB

Europe: 20 GB

Call minutes

1000 min

Europe: 1000 min + 100 min

SMS or MMS monthly

1000 pcs

Europe: 100 pcs

Elisa Ring service

Up to 3 landline numbers

Mobile app + My Ring web app

The package also includes free Mobile-ID

VAT is added to the price

Ring Business Package 2

For regular users

Internet volume

35 GB

Europe: 33 GB

Call minutes

1500 min

Europe: 1500 min + 200 min

SMS or MMS monthly

1500 pcs

Europe: 1500 pcs + 200 pcs

Elisa Ring service

Up to 3 landline numbers

Mobile app + My Ring web app

The package also includes free Mobile-ID

VAT is added to the price

Ring Business Package 3 + 5G

For regular users

Internet volume

50 GB

Europe: 45 GB

Call minutes

2000 min

Europe: 2000 min + 200 min

SMS or MMS monthly

2000 pcs

Europe: 2000 pcs + 200 pcs

Elisa Ring service

Up to 3 landline numbers

Mobile app + My Ring web app

The package also includes free Mobile-ID

VAT is added to the price

Ring Business Package 4 + 5G

For regular users

Internet volume

60 GB

Europe: 56 GB

Call minutes

3000 min

Europe: 3000 min + 200 min

SMS or MMS monthly

3000 pcs

Europe: 3000 pcs + 200 pcs

Elisa Ring service

Up to 3 landline numbers

Mobile app + My Ring web app

The package also includes free Mobile-ID

VAT is added to the price

Ring Business Package 5 + 5G

For regular users

Internet volume

Unlimited

Europe: 76 GB

Call minutes

4000 min

Europe: 4000 min + 300 min

SMS or MMS monthly

4000 pcs

Europe: 4000 pcs + 300 pcs

Elisa Ring service

Up to 3 landline numbers

Mobile app + My Ring web app

The package also includes free Mobile-ID

VAT is added to the price

Read detailed service package terms END OF PRODUCTS

Convenient Elisa Ring app – use for free

With the help of the mobile app, necessary actions are quick and convenient. The app allows you to

change service settings,

manage calls and

access the company contact book.

Real-time call management

The Elisa Ring mobile app allows you, during an active call, to put the call on hold if needed, transfer the call, add participants, etc.

Additionally, you can change the number display you want to show when calling out or automatically according to a preset profile. For example, during work hours you can show your landline number to the call recipient and in the evening your mobile number, or you may want to display the company main number once.

Smart forwarding profiles

If you link user status and forwarding rules, you can create very flexible forwarding options for yourself. For example, you can forward calls based on the following conditions and combine these conditions. You can forward, among other things,

based on phone status (busy, switched off, etc.),

based on date or time,

based on whether the call came to your mobile or landline number,

based on a specific incoming number.

Colleagues' detailed info and availability

Through the mobile and My Ring web app, you can access company contacts.

Show your status or activity to colleagues with status (for example, "I'm in a meeting").

See colleagues' status or phone status in real time.

Start a call, chat, or send SMS directly to colleagues.

Ring's additional options meet even your most demanding expectations and simplify your daily tasks. In addition to the main features of Ring smart packages, you can:

call conveniently from a computer using downloadable software,

use voicemail service throughout the company for a single monthly fee,

quickly set up a conference call with a conference number,

use e-fax and thus give up a separate fax machine,

rent an IP phone terminal.

Learn more

User-based additional services

Ring software phone

1 € per month

VAT is added to the price.

Ring IP phone

From 4 € per month

VAT is added to the price.

Company-based additional services

Voicemail

3.15 € per month

VAT is added to the price.

Conference call

4.15 € per month

VAT is added to the price.

E-fax

10.65 € per month

VAT is added to the price.

Ring call group

4.15 € per month

VAT is added to the price.

A call center with many options, allowing you to connect both mobile and landline users. The call center service allows you to group company employees under one main number and coordinate their daily work.

You can organize the call center's work according to your company's needs.

You manage the call center in a convenient web environment.

You always have an overview of incoming calls in real time and the call center employees' work status.

Ring's call center is virtual. This means you don't need separate devices for it and the service is quick and easy to implement.

Learn more

Packages and prices

The call center service can be used by Ring call or smart package users. Additional fees apply for call center roles and extra options.

Call center base number fee

0.65 € per month

VAT is added to the price.

For the call center group, you need a base number to which you can link up to 3 call center main landline numbers. The call center base number is a mobile number, which you can also use as the call center main number.

Call center agent

10 € per month

VAT is added to the price.

The agent has the right to answer calls coming to the call center main number.

In the My Ring web environment, the agent has an overview of the call center group's current status. There, they can change their call center work-related settings, for example, log out at the end of the workday or put their status on pause.

With the call center agent role, the user's apps (mobile, web, or computer app) get the necessary additional info and functions. You can find the necessary information and instructions on the terms page.

Read detailed service terms and user guide

Call center manager

14 € per month

VAT is added to the price.

The call center manager is responsible for its operation. They get a console app, which is good for monitoring the call center's work in real time, logging agents in and out, changing settings, extracting call logs, and doing statistics.

Read detailed service terms and user guide

Call recording

10 € per month

VAT is added to the price.

Ring's call recording service allows you to automatically record all calls coming to and made from the call center number. These are recorded regardless of the call center employee's terminal type (mobile, software, or landline).

Automatically, calls to and from the call center main number in the last 60 days are recorded. If needed, they can be kept longer and downloaded as files. The call center manager has access to the call recording environment.

IVR menu

25.65 € per month

VAT is added to the price.

The IVR menu (Interactive Voice Response) allows the caller to make a pre-selection at the beginning of the call about the topics they want to discuss, their communication language, etc. The menu can be designed exactly according to your wishes.

Real-time call management

All your calls are also displayed in the My Ring web environment. There you can, if needed, put a call on hold, transfer the call, add participants, etc.

Additionally, you can manually change the phone number you want to show when calling out or automatically according to a preset profile. For example, during work hours you can show your landline number to the call recipient and in the evening your mobile number.

Smart forwarding profiles

If you link user status and forwarding profiles, you can create very flexible forwarding options for yourself. For example, you can forward calls based on the following conditions and combine these conditions. You can forward, among other things,

based on phone status (busy, switched off, etc.),

based on date or time,

based on whether the call came to your mobile or landline number,

based on a specific incoming number.

Communicate with colleagues in My Ring

Show your status or activity to colleagues with status (for example, "I'm in a meeting").

See colleagues' status or phone status in real time.

Start a chat with colleagues in My Ring or send them SMS.

Convenient Elisa Ring app – use for free

With the help of the mobile app, necessary actions are quick and convenient. The app allows you to

change service settings,

manage calls and

access the company contact book.

Ring's additional options meet even your most demanding expectations and simplify your daily tasks. In addition to the main features of Ring smart packages, you can:

call conveniently from a computer using downloadable software,

use voicemail service throughout the company for a single monthly fee,

quickly set up a conference call with a conference number,

use e-fax and thus give up a separate fax machine,

rent an IP phone terminal.

Learn more

User-based additional services

Ring software phone

1 € per month

VAT is added to the price.

Ring IP phone

From 4 € per month

VAT is added to the price.

Company-based additional services

Voicemail

3.15 € per month

VAT is added to the price.

Conference call

4.15 € per month

VAT is added to the price.

E-fax

10.65 € per month

VAT is added to the price.

Ring call group

4.15 € per month

VAT is added to the price.

You can organize the call center's work according to your company's needs.

You manage the call center in a convenient web environment.

You always have an overview of incoming calls in real time and the call center employees' work status.

Ring's call center is virtual. This means you don't need separate devices for it and the service is quick and easy to implement.

Learn more

Packages and prices

The call center service can be used by Ring call or smart package users. Additional fees apply for call center roles and extra options.

Call center base number fee

0.65 € per month

VAT is added to the price.

Call center agent

10 € per month

VAT is added to the price.

Read detailed service terms and user guide

Call center manager

14 € per month

VAT is added to the price.

Read detailed service terms and user guide

Call recording

10 € per month

VAT is added to the price.

IVR menu

25.65 € per month

VAT is added to the price.

What to do if I need several call centers with different main numbers?

If the company has several brands or fields of activity, it may indeed be necessary to have several call centers. Ring's call center fortunately allows you to create as many call groups as you need, and each employee can belong to several call groups at the same time. The call center agent fee does not increase because of this (it remains at 10 €), only the base number fee of 0.65 € per call group is added (plus VAT). You can conveniently manage even a call center with several call groups in the same web environment.

Call center tools for polite and smooth service

Leave a good impression on your company's call center client by greeting them with a polite welcome, busy notification, hold music, or out-of-hours notification.

In case of a long queue, you can set a maximum waiting time, after which the caller is forwarded either to another call group or to voicemail.

Easy to manage calls and get an overview of the situation

The call center manager has a constant overview of both real-time calls and the call center's activity history. In addition, different call distribution patterns allow productive call allocation. For example, to evenly distribute the workload among call center employees, the "Longest idle" pattern is suitable.

We advise on call center setup

The call center solution is often tailor-made – the call center can be configured according to your company's needs. To ensure you get the best possible service, our specialists are ready to advise you on site and demonstrate Ring's call center options. For this register for advice here .

Internet volume

In Estonia: 20 GB

In EU: 20 GB

The package includes a total of 20 GB of internet volume, of which up to 20 GB can be used in Estonia or the Nordics, and up to 20 GB can be used abroad, in the European countries included in the package.

Call and messages (SMS+MMS)

In Estonia and EU: 1000 call minutes and 1000 messages (pcs)

From Estonia to EU: 100 call minutes and 100 messages (pcs)

Mobile-ID

Included for free

VoLTE

Call over 4G and WiFi network

Internet volume

In Estonia: 35 GB

In EU: 33 GB

The package includes a total of 35 GB of internet volume, of which up to 35 GB can be used in Estonia or the Nordics, and up to 33 GB can be used abroad, in the European countries included in the package.

Call and messages (SMS+MMS)

In Estonia and EU: 1500 call minutes and 1500 messages (pcs)

From Estonia to EU: 200 call minutes and 200 messages (pcs)

Mobile-ID

Included for free

VoLTE

Call over 4G and WiFi network

Internet volume

In Estonia: 50 GB

In EU: 45 GB

The package includes a total of 45 GB of internet volume, of which up to 50 GB can be used in Estonia or the Nordics, and up to 45 GB can be used abroad, in the European countries included in the package.

Call and messages (SMS+MMS)

In Estonia and EU: 2000 call minutes and 2000 messages (pcs)

From Estonia to EU: 200 call minutes and 200 messages (pcs)

Mobile-ID

Included for free

VoLTE

Call over 4G and WiFi network

Internet volume

In Estonia: 60 GB

In EU: 56 GB

The package includes a total of 60 GB of internet volume, of which up to 60 GB can be used in Estonia or the Nordics, and up to 56 GB can be used abroad, in the European countries included in the package.

Call and messages (SMS+MMS)

In Estonia and EU: 3000 call minutes and 3000 messages (pcs)

From Estonia to EU: 200 call minutes and 200 messages (pcs)

Mobile-ID

Included for free

VoLTE

Call over 4G and WiFi network

Internet volume

In Estonia: Unlimited GB

In EU: 76 GB

Unlimited internet volume can be used in Estonia or the Nordics (Latvia, Lithuania, Finland (incl. Åland), Sweden, Norway, Denmark) in Elisa, Telenor, Bite, Tele2 and Alands Mobile networks. Additionally, up to 76 GB can be used in other European countries included in the package.

Call and messages (SMS+MMS)

In Estonia and EU: 4000 call minutes and 4000 messages (pcs)

From Estonia to EU: 300 call minutes and 300 messages (pcs)

Mobile-ID

Included for free

VoLTE

Call over 4G and WiFi network

With this computer app, you can make calls over the internet and perform other call management actions, such as managing your status, call forwarding, and other settings. A convenient solution for employees working with a computer.

The software-based IP phone allows you to make internet calls on your computer. The software phone works both independently and simultaneously with a mobile or IP phone.

The installable software is supported by the latest Windows and MacOS operating systems.

Read detailed service terms

Rent a high-quality Polycom or Yealink IP phone instead of a regular landline phone, which only needs to be connected to the internet to work.

With the Ring service, you can use the IP phone both independently and simultaneously with a mobile or software phone.

Devices and prices

Polycom VVX150: 4 € per month

Polycom VVX450: 9 € per month

Yealink SIP-T54W: 9 € per month

VAT is added.

The Polycom VVX150 IP phone model is suitable for less demanding users who value simplicity and small size.

The Polycom VVX450 model is suitable for long-term use by more demanding office and management staff. This device has plenty of features and additional options. The truly large screen is convenient to use both in standby mode and during a call.

Yealink SIP-T54W is a modern business-class IP phone with a 4.3-inch color screen, HD sound, Wi-Fi and Bluetooth support. The device offers excellent call quality, flexible connectivity options, and is ideal for a professional office environment.

Read detailed service terms

Don't let any call go unanswered! With Ring voicemail, you get voicemail service for the whole company for a single monthly fee.

All Ring users in the company can use voicemail for a single monthly fee. To ensure calls are not missed, forward them to voicemail in situations where you can't answer (when the phone is switched off, you're busy with another call, etc.). Additionally, you can combine forwarding with your status calendar, for example, forward calls to your landline number to voicemail during vacation. For each voicemail message, you receive an SMS, and you can also forward voicemail notifications with the recorded message to your email address.

Voicemail can also be applied to call groups and call center groups, for example, outside working hours or when it's not possible to answer a call within an optimal time. For calls forwarded to voicemail from groups, the group agents have access to the voicemail notifications.

Additional info and user guide

A simple and quick way to hold phone meetings with callers from outside the company. Up to 12 callers can participate in a conference call.

The conference call service allows companies to hold meetings easily and affordably: participants call the number associated with the service and enter the agreed user code. The caller pays their usual call package price for the conference call.

The service is virtual, i.e., no separate conference phone device is needed.

Read detailed service terms

The fax machine is now history! To send and receive e-faxes via Ring, you only need an email account.

You can now give up investing in a separate fax machine, because you can send and receive Ring e-faxes directly in your email inbox.

The service is easy to implement. E-fax is a flexible and convenient option that works wherever email does.

Read detailed service terms

Combine employees using Ring in your company under one call group number. Calls arriving at the call group phone number are automatically forwarded to employees according to predefined rules.

A call arriving at the call group phone number starts moving through the group users according to your desired rules.

For example, it is possible to:

make the call ring simultaneously in all call group members' phones (the service can be used for up to 8 members),

forward the call to the call group member who has been free the longest,

define a specific call forwarding order,

define the duration of the ringtone,

forward the call out of the call group if no member has answered.

If call group employees are not at work, for example during public holidays, the service can be temporarily closed. The caller can be notified of this with a pre-recorded audio clip.

Read detailed service terms