Articles archive Back Mailiis Ploomann, Elisa telekomiteenuste valdkonna juht
How to make your customers - talk to a robot
case-study by Elisa Estonia in 2019 Although Elisa has defined itself as an entertainment (and telecom) company in Estonia for quite some time, there is no doubt…
Mailiis Ploomann, Elisa telekomiteenuste valdkonna juht
You have your Proof of Concept — so what happens now?
You’re sitting in your office after a really successful meeting with your AI team. You have the results in your hand. Most of the assumptions that you made came…
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The critical roles you need for your AI Project
Day by day we see more and more AI solutions appearing around us. Or rather, some of them can actually be seen (like customer service bots or biometric facial…
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AI projects that make sense — businesswise!
Mailiis Ploomann, Head of Telecom Services in Elisa Estonia AI has been a hot topic for quite some time, Estonian Government has set a goal to have at least 50…
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Customer service 3.0 — what are chatbots really for?
Mailiis Ploomann, Head of Telecom Services in Elisa Estonia We are living at the age of googleing and youtubing. Should you wonder what’s the actual…
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