Cookie policy This Elisa Eesti AS (hereinafter Elisa) cookie policy describes how Elisa uses cookies on its website www.elisa.ee. What are cookies? Cookies are small text files that are downloaded and stored on your device when you visit a website. Cookies are an important part of the functioning of our website, as they allow the website to remember user preferences (such as language settings and cookie selection) and past activities (such as logging in to self-service). What types and categories of cookies do we use? We use session and permanent cookies on the Elisa website. These are cookies that are used by us and/or third parties. Session cookies We use session cookies every time the website is accessed. Session cookies connect your activities on our website and are only used during a browser session. A session starts when you open the Elisa website and ends when you close the site. All session cookies are deleted after the end of the session. Permanent cookies Permanent cookies save your preferences or activities. In comparison with session cookies, they have a longer working life. Each specific cookie is valid within a given deadline. Permanent cookies are not deleted when the browser is closed and are saved on your device. Permanent cookies are activated during every visit to the Elisa website that saved the specific cookies. Elisa uses three categories of cookies, depending on the purpose of the processing: Category Description Necessary cookies Necessary cookies are essential to ensure the basic functionality of the website, such as user authentication, secure session management and website navigation. The website cannot function properly without these cookies. Necessary cookies include login cookies and security cookies. Statistics cookies Statistics cookies are necessary to collect information about how visitors use our website in order to improve the performance of the website based on the data received. The main purposes of these cookies are:
Visitor counting: statistics cookies allow us to keep track of how many people visit our website and get an overview of when visits occur.
Tracking the use of pages: these cookies help us track which pages are most popular and how visitors navigate our website.
Analysis of user behaviour: statistics cookies allow us to understand how visitors behave on our website, for example, which links they click on and how long they stay on one page. If you refuse these cookies, your website visit will not be included in our statistics. Statistics cookies provide us with information that helps us improve the customer experience. Marketing cookies Marketing cookies are designed to collect information about the behaviour of users on our website and elsewhere on the internet. The main purposes of these cookies are:
Personalised ads:: marketing cookies allow us to tailor ads to user interests and preferences, thereby providing content that is relevant to users.
Performance tracking: marketing cookies help us track how successful our advertising campaigns are by showing how many users actually perform the desired actions, such as making a purchase or filling in forms.
Analysis of user behaviour: marketing cookies allow us to understand how users use the website, which pages they are most interested in and how long they spend online. This helps us to better adapt the website and provide content that meets users’ expectations.
Retargeting: Marketing cookies allow us to display relevant ads to visitors as they browse other websites or social media platforms. These cookies help remind visitors of products or services they have shown interest in. Third party cookies Third party cookies on our website are subject to the third party cookie privacy policy. You can manage third party cookie consents on the third party’s website. Third-party service providers at www.elisa.ee: Microsoft
Meta
Google
YouTube
Reddit
AdForm
VWO
Optinmonster These third-party services are not under Elisa's control. Service providers may change their terms of use, the purpose and use of cookies, etc. at any time. Consent to cookies For some cookies that we use for statistical and marketing purposes, we will ask for your consent. These cookies are used to improve the performance of our website and to provide personalised information about our products and services. If you want to consent to the use of all cookies, click on the ‘Allow all’ button. If you want to choose which category of cookies you want to accept, click on ‘Manage cookies’. If you want to allow only the necessary cookies, click on ‘Allow only necessary’. You can change your cookie settings from the pop-up window when you visit the website or from the ‘Cookie settings’ tab at the bottom of the website. Elisa retains information about your cookie selection for one year. Note: By accepting a category, you agree to all cookies in that category (see the list of cookies at the end of the page). Elisa may update and modify the use of cookies to improve the quality of its services. Therefore, the list of cookies may change accordingly. Please note that disabling cookies may affect the functionality of the website and no longer show you personalised content. Managing and deleting cookies in your browser If you wish, you can change your browser settings or delete cookies. Changing the cookie settings affects all of the websites you visit. Instructions on how to manage cookies in various browsers can be found here: Google Chrome Microsoft Edge Mozilla Firefox Apple Safari Internet Explorer The cookie policy will enter into force on 15 November 2023. Elisa reserves the right to unilaterally change its cookie policy at any time. All changes will be published and the latest version will be available on Elisa’s website. Cookie list Necessary cookies Name Service provider Purpose Expiration date web_language Elisa This cookie remembers the visitor’s language preference Session MINUELISA_SSO Elisa This cookie allows you to keep your login status during a session Session io Elisa This cookie is necessary for the chat window to work. The cookie ensures the user's connection to the same server that maintains the current state of the ongoing chat. Session chatbot_cache Elisa This cookie contains chat customer data so that we can identify the chat when the customer logs in, refreshes the page, or moves from one elisa page to the other. 12 hours CAS_JSESSIONID Elisa This cookie ensures that the user does not have to log in again when moving between Elisa’s self-service environments (so-called single sign-on or SSO). This cookie does not store the visitor’s data, only the hash generated Session elisa Elisa This cookie ensures that the user does not have to log in again when moving between Elisa’s self-service environments (so-called single sign-on or SSO). This cookie does not store the visitor’s data, only the hash generated Session nps_* Elisa This cookie checks when the user last responded to a feedback survey 30 days JSESSIONID Elisa This cookie ensures that the user does not have to log in again when moving between Elisa’s self-service environments (so-called single sign-on or SSO). This cookie does not store the visitor’s data, only the hash generated Session cookie-accepted-version Elisa This cookie remembers which version of the cookie notification the user has given consent to 360 days cookie-categories Elisa This cookie remembers the website visitor’s cookie preferences 360 days ekak Elisa This cookie remembers whether the website visitor last visited the private or business customer side of the website in order to display relevant content 2 months ekak_redirected Elisa This cookie checks the value of the ekak cookie, after which the customer is redirected to the private or business side, if necessary Session _GRECAPTCHA Google This cookie protects Elisa’s website from spam and abuse. It launches the CAPTCHA test that distinguishes humans from robots 6 months Statistics cookies Name Service provider Purpose Expiration date customerResearch Elisa This is the cookie for displaying the customer survey pop-up. The cookie remembers if the visitor has closed the pop-up or participated in the survey within two months 2 months _eid Elisa This cookie is used to identify a unique visitor 365 days _ga Google This cookie registers a unique identifier that is used to generate statistical data about how a visitor uses the website 2 years _ga_* Google This cookie registers a unique identifier that is used to generate statistical data about how a visitor uses the website 2 years _gat_* Google Google Analytics uses this cookie to limit the number of requests 1 minute _gac_UA-* Google Google Analytics uses this cookie to store and count page views 1 minute _gid Google This Google Analytics cookie registers a unique identifier, which is used to record and count visits to the site 1 day __utmc Google This is a Google Analytics cookie that records the exact time a website visitor exits the site Session __utmb Google This is a Google Analytics cookie that records the exact time a website visitor enters the site 30 minutes __utma Google The metrics associated with this Google Analytics cookie include: first visit (unique visit), last visit (repeat visit), number of visits. 2 years __utmz Google This cookie keeps track of where the visitor came from, which search engine they used, which link they clicked on, which keyword they used and where they were when they visited the website 6 months __utmt Google See Google Analytics´i küpsis salvestab teenusepäringute arvu 10 minutes __utmv Google This Google Analytics cookie records the number of service requests 2 years c.gif Microsoft This Microsoft Clarity cookie collects data about the navigation and behaviour of the website visitor on the website. It is used for statistical reports and heatmaps as well as for features such as ‘rage clicks’ and ‘dead clicks’, which make it easier to analyse problems that frustrate users Session _clck Microsoft This Microsoft Clarity cookie stores the user ID and assigns the unique preferences of the website to the same user ID 1 day _clsk Microsoft This Microsoft Clarity cookie stores the user ID and assigns the unique preferences of the website to the same user ID 1 day CLID Microsoft This Microsoft Clarity cookie detects the first time a visitor sees a website. Clarity is a behavioural analytics tool that turns website visitor data into visual insights and shows which parts of the website are the most engaging. It offers dashboards, heatmaps, session replays and features such as ‘rage clicks’ and ‘dead clicks’ to make it easier to analyse problems that frustrate users 1 year SM Microsoft Microsoft Clarity uses this cookie to synchronise the MUID on Microsoft domains Session SRM_B Microsoft This cookie identifies the unique browsers that visitors use to access Microsoft websites. These cookies are used for advertising, site analysis and other operational purposes. Session _omappvp Optinmonster Used for determining new vs. returning visitors. 11 years _omappvs Optinmonster Used to determine when a new visitor becomes a returning visitor Expires after 20 minutes of inactivity _gat_omTracker Optinmonster Set, controlled and used by Google Analytics to collect and store data and then send that data to Google Analytics. OptinMonster provides the name if there is no existing tracker found on that page Session _omra Optinmonster Used to store interaction and conversion data for campaigns in conjunction with Revenue Attribution.  1 year _vwo_consent VWO This cookie independently tracks the visitor's consent status for VWO to ensure compliance. It can store essential testing campaign data when VWO is partially blocked, allowing for accurate tracking once consent is given. 1 year _vis_opt_exp_{CAMPAIGNID}_ / goal_{GOALID} VWO This cookie is created when a campaign goal is triggered. This cookie, when created, will always have a value of 1 100 days _vis_opt_test_cookie VWO This cookie is created to detect if the cookies are enabled on the visitor’s browser or not. It also helps in tracking the number of browser sessions a visitor has gone through. The value of this cookie is always 1 Session _vis_opt_exp_{CAMPAIGNID}_combi VWO This cookie is created when a visitor is chosen for a particular variation for a test. This cookie makes sure that visitors see the same variation when they revisit the page in the future. Here the Control has a value of 1, Variation #1 has a value of 2, Variation #2 has a value of 3, and so on 100 days _vis_opt_exp_{CAMPAIGNID}_exclude VWO This cookie is created when a visitor has been excluded from a Test Campaign due to the traffic percentage specifications. The value is always 1 100 days vis_opt_exp_{CAMPAIGNID}_split VWO This cookie is created when one of the variations is chosen for the visitor, but the visitor is not yet redirected to the variation page. It exists so that VWO can verify that the variation page corresponds to the chosen variation after landing on the page. The value is >=2 (as 1 corresponds to Control and it’s not created in case the Control is chosen) 100 days _vis_opt_s VWO This cookie tracks session created for a visitor, i.e., the number of times the browser was closed and reopened. The value is >=1, followed by a pipe sign. For example, the value of 2 indicates that the visitor restarted the browser once while 3 means twice 100 days _vis_opt_out VWO This cookie indicates that the visitor should not be made part of any campaign. Its value is 1 10 years _vwo_uuid VWO This cookie generates a unique id for every visitor and is used for the report segmentation feature in VWO, and it also allows you to view data in a more refined manner 1 year _vwo_uuid_{CAMPAIGNID} VWO This cookie is created for each cross-domain campaign. It generates a unique id for every visitor and is used for the report segmentation feature in VWO, and it also allows you to view data in a more refined manner 1 year _vwo_ds VWO This cookie stores persistent visitor-level data for VWO Insights Depends on user retention period _vwo_sn VWO This cookie stores session-level information 30 minutes _vwo_uuid_v2 VWO This cookie calculates unique traffic on a website 366 days _vis_opt_exp_{CAMPAIGNID}_combi_choose VWO This cookie stores the chosen combination. It’s a temporary cookie that gets deleted when the campaign changes are applied Persists until campaign changes are applied _vwo_referrer VWO This cookie stores referral info allowing VWO to identify the original Traffic source in case of the Split URL campaign 15 seconds _vwo VWO This cookie is a jar of all the cookies. It is currently created only for the Safari browser. In the future, it would replace all the cookies. The actual expiry of a cookie doesn’t matter as it stores the expiry of cookies set in it and keeps on expiring them 1 year wingify_push_db_status VWO This cookie stores the subscription sync status of the subscriber with VWO Engage’s Server 10 000 days wingify_push_subscription_id VWO This cookie stores the subscription ID to uniquely identify the subscriber generated by the browser 10 000 days wingify_push_subscription_endpoint VWO This cookie stores the subscription endpoint of the subscription object specific to the browser(Chrome/Firefox) 10 000 days pushcrew_opt_out VWO This cookie is used for opting-out 10 000 days wingify_push_do_not_show_notification_popup VWO This cookie stores the information if the first-step opt-in should show up or not. Valid only for 2 Step Opt-in 14 days pshcrw_update_subId VWO This cookie is used for retrying the storage of subscriptions with VWO Engage’s Server. Used only in cases when the server is not reachable due to network issues 10 000 days wingify_push_subscription_status VWO This cookie stores the information if the visitor is subscribed or unsubscribed to VWO Engage 10 000 days wingify_push_subscriber_lang VWO This cookie stores the subscriber's browser language 10 000 days wingify_donot_track_actions VWO This cookie persists the information that subscriber actions should be tracked 10 000 days wingify_do_not_show_chicklet VWO This cookie is used to decide if the chicklet for opting to notifications should be shown or not 10 000 days _wingify_pc_uuid VWO This cookie stores the subscriber ID to uniquely identify the subscriber. VWO generates this randomly 10 000 days wingifyEcomData-* VWO This cookie is persisted when the subscriber becomes part of Shopify segments created through VWO Engage App 10 000 days wingify_push_gcm_id VWO This cookie stores the FCM ID of the customer to identify which FCM key was used for subscribing 10 000 days wingifyRetrySegment-* VWO This cookie is persisted when wingifySegment-* cookie cannot be synced with VWO Engage Server 10 000 days wingifySegment-* VWO This cookie is persisted only when the subscriber is part of a segment that the visitor creates from the VWO Engage App  10 000 days pshcrw_v_k VWO This cookie stores the public VAPID Key of the customer to identify which VAPID key was used for subscribing 10 000 days _pc_fb VWO This cookie stores Facebook messenger-specific information. Page ID, Count of times the messenger opt-in was shown, and the state of FB Messenger subscription is stored 10 000 days wingify_push_subscriber_id VWO This cookie stores the subscriber ID to uniquely identify the subscriber. VWO generates this randomly 10 000 days _vwo_global_opt_out VWO This cookie is persisted when a visitor opts out of vwo on all websites in a given browser. 100 days _vwo_ssm VWO This cookie is used for testing and is created only on sites that use the HTTP protocol. This is used to check if VWO can create cookies on them, post which this cookie is deleted. 3650 days vis_opt_exp_{CAMPAIGNID}_goal_{GOALID}_{ACCID} VWO This cookie is created when a campaign goal is triggered. When created, this cookie always has a value of 1 100 days _vis_opt_exp_{CAMPAIGNID}_combi_{ACCID} VWO This cookie is created when a visitor is chosen for a particular variation of a test. It ensures that visitors see the same variation when they revisit the page. Here the Control always has the value of 1, Variation #1 always has the value of 2, Variation #2 has the value of 3, and so on 100 days _vis_opt_exp_{CAMPAIGNID}_exclude_{ACCID} VWO This cookie is created when a visitor has been excluded from a campaign due to the traffic percentage specifications. The value of this cookie is always 1 100 days _vis_opt_exp_{CAMPAIGNID}_split_{ACCID} VWO This cookie is created when one of the variations is chosen for the visitor, but the visitor is not yet redirected to the variation page. Using this, VWO verifies that the variation page corresponds to the chosen variation after landing on the page. The value will always be >=2 as it won’t be created in case the control is chosen. 100 days _vwo_uuid_{CAMPAIGNID}_{ACCID} VWO This cookie is created for each cross-domain campaign. It generates a unique id for every visitor and is used for the report segmentation feature in VWO. It also allows you to view data in a refined manner. 10 years _vis_opt_exp_{CAMPAIGNID}_combi_choose_{ACCID} VWO This cookie stores the chosen combination. It’s a temporary cookie that gets deleted when the campaign changes are applied Persists until campaign changes are applied _vwo_global_opt_out VWO This cookie is persisted when a visitor opts out of vwo on all websites in a given browser. 100 days Marketing cookies Name Service provider Purpose Expiration date ar_debug Google This cookie tracks the visitor’s activity on the website, collects information about the user’s device and helps Elisa to better understand how our website is used 1 month _gcl_au Google Google AdSense uses this cookie to test the effectiveness of advertising on websites using their services 3 months _gcl_aw Google Google AdSense uses this cookie to display or retarget ads 3 months _fbp Meta Facebook uses this cookie to deliver advertising products, such as real-time offers from third party advertisers 3 months uid AdForm This cookie stores the unique identifier of the website visitor 2 months C AdForm This cookie detects whether the visitor’s browser accepts cookies 30 days TPC AdForm This cookie detects whether the visitor’s browser accepts third party cookies 14 days MUID Microsoft The Microsoft Clarity analytics service uses this cookie as a unique identifier. The purpose of this cookie is to synchronise the visitor’s ID between several Microsoft domains to allow them to analyse visitor behaviour. 1 year MR Microsoft This Microsoft Clarity cookie detects if a MUID cookie needs to be updated 7 days ANONCHK Microsoft Microsoft uses this cookie to store the ID of the user session. This cookie ensures that clicks on Bing search engine ads are verified and used for reporting and personalisation purposes. 1 day rdt_uuid Reddit This cookie identifies users who have seen Elisa ads on Reddit 90 days om-global-cookie/omGlobalSuccessCookie: Optinmonster Used to prevent any future OptinMonster campaigns from showing on your site. Disabled by default om-interaction-cookie/omGlobalInteractionCookie: Optinmonster Used to determine if a visitor has interacted with any campaign on your site Disabled by default om-{id} Optinmonster Used to determine if a visitor has interacted with a campaign ID of {id} on your site.  30 days omSeen-{id} Optinmonster Used to determine if a visitor has been shown a campaign by the slug. No expiration date 30 days om-success-{id}/omSuccess-{id}: Optinmonster Used to determine if a visitor has successfully opted in to a campaign with the ID of {id} on your site 1 year om-success-cookie/omSuccessCookie Optinmonster Used to determine if a visitor has successfully opted in to any campaign on your site to unlock content 1 year om-{id}-closed/omSlideClosed-{id}: Optinmonster Used specifically with slide-in campaigns {id} to determine if it has been closed or not by a visitor.  30 days omCountdown-{id}-{elementId}: Optinmonster Used for countdown elements {elementId} in campaigns {id} to determine when it should complete.  Disabled by default