Mobile-ID | Elisa Eesti

Mobile-ID

You can join Mobile-ID in Elisa self-service or at the nearest Elisa store . You can join the Mobile-ID service at an Elisa store based on a valid ID card only as a member of the management board, a person with full authorization, a person with service management rights, or a person authorized by a member of the management board.

You can only sign the contract in your own name. The contract cannot be signed in the name of another person – your employee, spouse, or other number user, except if you are the official guardian of that person – for a child aged 7-17 or an adult without legal capacity.

You can activate the Mobile-ID service in Elisa self-service.

You can activate Mobile-ID as follows:

If you have access to multiple customer numbers, select the customer number for which you want to order the additional service.

From the main menu, select “Services and devices”.

Select the number to which you want to add the additional service.

Find the Mobile-ID service in the additional services selection and click the “Order service” button.

Fill in all required fields

To sign a contract at a store, a written, digitally signed authorization should be sent in advance to the business customer service address ariklient@elisa.ee, at least 1 working day ahead.

To join via self-service, you should assign the user either full authorization or service management rights:

From the main menu, select “Users and rights”.

Select a suitable user or add a new one.

Select "Assign additional rights to the selected person". You can also grant additional rights for a limited period.

If you want all company number users to be able to independently sign a Mobile-ID contract in Elisa self-service now and in the future, please send such a request to Elisa Business Customer Service at ariklient@elisa.ee

NB! For self-service access, it is important that user data is added to the numbers – name, personal identification code.

All devices support the Mobile-ID service except the following models:

Nokia 3110, Nokia 5110, Nokia 6110, Nokia 6150, Nokia N900; Motorola F3,

LG Nexus 4,

Samsung Galaxy Tab 10.1

Asus Eee Pad Transformer.

Special cases with certain models:

Sony Ericsson P900 – after each power off and on, you need to briefly open the Mobile-ID menu. Sony Ericsson K800i – before using the service, a phone software update is required.

Apple iPad and iPad 2 tablets – the service can be used, but PIN codes cannot be changed.

With Qtek, HTC, and some other devices with the Android operating system, you need to open the Mobile-ID menu before each Mobile-ID operation and leave it open on the screen.

NB! Elisa does not guarantee the functioning of Mobile-ID in devices not purchased from Elisa (e.g., devices ordered from China, etc.).

You can find instructions for this on the ID homepage.

Information about changing Mobile-ID PIN and PUK codes can be found on the ID homepage.

If you are a Dual-SIM device user (with two SIM card slots), make sure that the other SIM card is not currently active. The Elisa SIM card associated with Mobile-ID should always be kept in slot number 1 or ensure that SMS messages are sent by default via the card associated with Mobile-ID. If you are abroad, messages may move a bit slower. If you have moved from one country to another and cannot get a proper network connection, restart your device.

Try restarting the device.

Try your SIM card in another device. This way you can rule out that the issue is not related to a specific device.

The validity period of issued Mobile-ID certificates is 5 years.

Certificates cannot be extended. To continue using the service, you need to visit the nearest Elisa store and sign the contract again. A new SIM card will be issued at the store (price 10 euros), and you need to bring a valid ID card.

The number user can terminate their Mobile-ID service in self-service under “Services and Devices”. Select the mobile number for which the Mobile-ID contract is signed, go to the “Additional services” section, and click the “Terminate service” button.

The contract owner or fully authorized person can terminate the number user's Mobile-ID service based on a digitally signed application, by sending the application to the email address kirjad@elisa.ee. The application should specify from which mobile number the Mobile-ID service should be terminated. For signing, ID card, Mobile-ID, or Smart-ID is suitable.

Kas sellest juhendist oli abi?

Sain abi

Vajan teenindust