Ordering a new SIM card is only possible if the active SIM card is not associated with a Mobile-ID contract. For the Mobile-ID service, you must first terminate the service, after which you can order a new SIM card.
How to order a new SIM card?
Log in
to Elisa self-service
.
If you have access to multiple customer numbers, select the appropriate customer number.
From the main menu, select “Services and devices”.
Select the mobile number for which you want to order a new SIM card.
Select “Order a new SIM card”.
6. Choose the desired SIM card type – physical or eSIM, then click “Order”.
The order will be added to the shopping cart.
7. Go to the “Shopping cart” and complete the order.
8. The physical SIM card will be delivered to you according to the chosen delivery method - parcel machine, courier, or by mail. NB! During the delivery process, the card is not active and needs to be activated upon receipt (see SIM card activation instructions).
For eSIM, no physical delivery is needed – eSIM can be downloaded immediately from Self-service – see instructions Activating eSIM on your phone.
For eSIM, the SIM card is active immediately after loading it into the device.
To do this, log in
to Elisa self-service
.
If you have access to multiple customer numbers, select the appropriate customer number.
From the main menu, select “My Elisa”.
Select “Proceed to activation”.
How to replace a SIM card?
To do this, log in
to Elisa self-service
.
If you have access to multiple customer numbers, select the appropriate customer number.
From the main menu, select “Services and devices”.
Select the mobile number whose SIM card you want to replace.
Select “Order a new SIM card”.
Choose the desired SIM card type
Proceed to the shopping cart and click Complete order.
Fill in the fields and confirm the order.
NB! The number user must wait for confirmation from a person with the appropriate rights to complete the order.
How to replace a SIM card when the new SIM card is already available?
To do this, log in
to Elisa self-service
.
If you have access to multiple customer numbers, select the appropriate customer number.
From the main menu, select “Services and devices”.
Select the mobile number whose SIM card you want to replace.
Select “SIM card management”.
You can enter the new SIM card number in the window where you see the old SIM card number.
Then click the Save button
Before ordering an eSIM, make sure your device supports eSIM. If you want to order an eSIM for yourself, please contact us via the website chat window.
An electronic SIM card, or eSIM, is a virtual SIM card that is loaded into your device. eSIM allows you to use mobile services. Instead of inserting a physical card, you have the option to install it in your device using a QR code.
eSIM replaces the physical SIM card and allows you to use services without a traditional physical SIM card.
Good to know!
If the eSIM profile is deleted from the phone (e.g. when resetting to factory settings), you can set up the eSIM again in the same device.
If you use eSIM in a smartwatch but want to use the same number for calls as you use in your phone, first set up the MultiSIM service.
If the device associated with the eSIM needs repair, you must use a new SIM card during the repair. When returning the device, you can reload the same eSIM profile to the phone (for this you need a voucher with a QR code).
eSIM does not support Mobile-ID. To use Mobile-ID, you need a physical SIM card. However, you can use eSIM as an additional card.
eSIM works only in one device at a time. If you have already activated eSIM in one device, you cannot use the same eSIM in another device.
Changing operator with eSIM is not faster than with a regular SIM card.
Apple watches (MultiSIM support)
Apple Watch Series 4 + Cellular and newer
Apple Watch Ultra + Cellular
Apple Watch SE 2nd Gen + Cellular
Samsung watches (MultiSIM support)
Samsung Galaxy Watch 3 LTE and newer
Samsung Galaxy Watch Active 2 LTE
Huawei watches (MultiSIM support)
HUAWEI Watch 3 and newer
Other manufacturers (MultiSIM support)
Consult customer support
Apple
iPhone SE 2020 and newer SE-series models
iPhone XS and newer models
iPad Air 10.2 9th gen
iPad Air 10.9 5th gen
iPad Pro 11 4th gen
iPad Pro 12.9 6th gen/eds-list-item>
Samsung
Galaxy S20 and newer S-series models
Galaxy Note 20 series
Galaxy Z Flip3 5G and newer Flip models
Galaxy Z Fold3 5G and newer Fold models
Galaxy Tab S9 series models
Galaxy Tab A9 series models
Huawei
P40 series
Mate 40 Pro
OnePlus
11 and newer models of the same series
Sony
Xperia 1 IV and newer 1-series models
Xperia 5 IV and newer 5-series models
Xperia 10 V
Xiaomi
13 series
Nokia
XR21
XR30 5G
Activating eSIM on your phone requires:
Internet connection;
Preferably the latest software on the phone;
QR code required to load the eSIM profile.
The QR code required to load eSIM is available in Elisa Self-service:
Log in
to Elisa self-service
.
If you have access to multiple customer numbers, select the appropriate customer number.
From the main menu, select “Services and devices”.
Select the mobile number.
Select “Esim Management”.
To display the QR code, click “View QR code”.
Activating eSIM on Apple device
Open “Settings” on your phone,
select “Mobile Service”,
select “Add eSIM”,
select “Use QR-code”,
scan the QR code from self-service
confirm adding eSIM with “Continue”,
enter the PIN code,
finally click “Done”.
Activating eSIM on Android device
Go to “Settings”,
select “Connections”,
select “SIM card manager”
select “Add eSIM”,
select “Scan QR code”, scan the code from self-service,
to add eSIM, click “Add”,
enter the PIN code.
Activating eSIM on Huawei device
Go to “Settings”,
select “Mobile network”,
select “SIM card management”,
click on the “SIM 2” block,
select “eSIM”,
click “+ Add eSIM”,
scan the QR code from self-service.
click “ADD THIS ESIM”,
enter the PIN code.
You can get a suitable eSIM for your smartwatch with the MultiSIM service.
Requirements:
the watch must be connected to the phone via Bluetooth;
the phone must be connected to the internet;
preferably the latest software on both the phone and the smartwatch;
QR code required to load the eSIM profile (except Apple Watch).
To activate eSIM in a smartwatch:
For Samsung watches, eSIM activation is done via the Wearable app –
instructions;
For Apple Watch, it can be done via the Apple Watch app –
instructions;
For Huawei watches, via the Huawei Health app –
instructions.
