In order to transfer the contract to another person, the consent of both the current and the new owner is required.
Log in
to Elisa self-service.
If you have access to multiple customer numbers, select the customer number under which you wish to perform the ownership change.
From the main menu, select “Services and devices”.
Select the correct mobile number and click on it (on the number, not the box in front of the number).
Select “Ownership change”.
Tick the service(s) you wish to transfer to the new owner with the ownership change. You cannot select services that are associated with an ongoing ownership change order or services that are being activated or scheduled for future termination. Then click the “Next” button.
Select the customer to whom you wish to transfer the service(s). To do this, specify the customer type and enter either the personal identification code or the registration code, depending on the selected customer type. NB! The service(s) can be taken over from all customer numbers associated with the given personal identification code or registration code. Enter the contact details of the receiving customer: email address and phone number. Then click the “Next” button.
Under Users, device contracts and additional services, you can choose which additional services, device contracts and user data will be transferred with the ownership change. To modify the data, click the “Edit” button.
NB! If the user of the number changes, i.e. the user will be someone else who has not previously used the main number, remove the tick from the “User” box. To save changes, click the “Save” button.
A view “Summary” will open, showing the main services, devices and additional services that will be transferred to the new owner.
Click the “Confirm” button. By clicking “Cancel order”, you can interrupt the initiation of the ownership change and start again.
The ownership change order is valid for up to 30 days. After initiating the ownership change, a notification will be sent to the new owner via email and SMS.
If the recipient refuses the offered ownership, the service(s) will remain with the previous owner, who is fully responsible for paying the bills. You can track the status of the ownership change in self-service.
Price list
If the ownership change is from a private customer to a business customer or between business customers:
Changing the owner of the service contract in self-service (from 1.04.2025) 0€
Changing the owner of the service contract with the help of a customer service agent (from 1.04.2025) 8.86€*
*VAT will be added to the price
If the ownership change is from a business customer to a private customer or between private customers:
Changing the owner of the service contract in self-service (from 1.04.2025) 5.99€
Changing the owner of the service contract with the help of a customer service agent (from 1.04.2025) 15.99€
Log in
to Elisa self-service
Using Mobile-ID, ID card, bank link or Smart-ID.
Make sure you log in under the correct customer number to which you wish to take over the service(s) related to the ownership change.
Click the “Sign contract” button on the homepage. In this view, all services, device contracts and additional services that you can accept to your customer number are displayed. In addition, the monthly fee(s) and the one-time ownership change fee are shown.
Select “I confirm that I give Elisa permission to process personal data.” Then, the system will automatically perform a credit check to verify whether you can take over the service(s).
If the credit check was successful, select “Confirm”.
Then the document “Ownership change agreement” will open in the “Thank you for ordering” view. The ownership change agreement is a document that proves which services and obligations were transferred and when. If you agree with the content indicated in the document, sign the document digitally.
After signing the document, the service(s) will be automatically transferred to your customer number.
Upon confirmation of the ownership change, notifications will be sent to the previous owner and the new owner, confirming that the ownership change has been completed.
The monthly fees for the service(s) and device(s) will be charged proportionally according to the number of days, meaning:
The previous owner pays for the services etc. until the ownership change is confirmed.
The new owner pays for the services etc. from the moment the service(s) etc. are taken over.
