Elisa provides communication services to customers on a credit basis. To protect both customers and Elisa from potential credit losses, we have set a credit limit for the use of communication services. If this limit is exceeded, we ask you to make a prepayment.
All services you have used during the current month, except for monthly fees, are included in your credit limit.
You can see your credit limit amount in Elisa self-service by doing the following:
Log in
to Elisa self-service.
If you have access to multiple customer numbers, select the customer number whose credit limit you wish to check.
On the homepage, look at the line under Current month balance: Your monthly service credit limit is xx €.
Elisa has set the following default credit limit for new customers:
business customer in the amount of 110 euros.
The service credit limit is also stated in your subscription agreement.
If you have been an Elisa customer for more than 6 months, your credit limit will be dynamically increased, taking into account the size of your previous invoices. For example, if your largest invoice in the last 6 months was 100 euros, your new credit limit will be 200 euros.
You can see your credit limit amount by logging in to self-service from the homepage.
Log in
to Elisa self-service.
If you have access to multiple customer numbers, select the customer number whose credit limit you wish to check.
On the homepage,
Current month balance
look at the line: Your monthly service credit limit is xx €
You can conveniently see which services you have used on the call details page in Elisa self-service here, or by doing the following:
Log in
to Elisa self-service.
If you have access to multiple customer numbers, select the customer number whose call details you wish to view.
From the main menu, select “Usage”, then “Call details”.
If your credit limit has been reached due to
internet usage
without an internet service, see more information
in the article
"The invoice includes a charge for internet."
If your credit limit has been reached due to the use of premium rate services, see more information in the article "Premium rate services."
NB!
Customers can cancel services ordered from the Google Play store within 2 hours or within 48 hours by submitting a refund request.
Refund request instructions
.
Please make a prepayment in the amount indicated in the message.
When you have used 75% of your credit limit, we will send you an SMS notification.
When you have used 100% of your credit limit, you will receive a new SMS message and the provision of communication services will be restricted.
NB!
It may happen that the credit limit is filled from 75% to 100% during a single call. In this case, unfortunately, we cannot send the first warning message.
If your services are restricted due to the credit limit and you then make a prepayment, the services will be automatically restored after the payment is received. If necessary, restart your device.
NB! Payments are usually received within 2 hours, but depending on the bank, this time may vary. Check with your bank how long a money transfer takes.
If you need a higher credit limit, contact us via the chat window on our website.
You can also increase your credit limit once by making a prepayment to the Elisa account, using the reference number and account number on your invoice. You can also conveniently make a prepayment in
Elisa self-service.
, by clicking the button on the homepage
“Make a prepayment”
.
When making a prepayment, make sure that all issued invoices are paid. Otherwise, the payment will be used to cover already issued invoices.
The credit limit cannot be decreased.
NB! If you are going abroad and know that you will need a higher limit, be sure to make a prepayment. This way you avoid a situation where services are closed due to the credit limit at the most inconvenient time. For example, if your credit limit is 110 euros and you make a prepayment of 100 euros, your credit limit for the current month will increase to 210 euros.
Please note that the credit limit is not a limit service and the invoice for the use of communication services may be higher than the set credit limit.
Payments are usually received within 2 hours, but depending on the bank, this time may vary. Check with your bank how long a money transfer takes.
As soon as the payment has been received in Elisa's settlement account, the services will be automatically restored. If necessary, restart your device (restart).
