Self-service To use the service, please proceed as follows: Invoices are always available in Elisa self-service and will be there no later than the 8th day of each month. To avoid service restrictions due to debt, pay the invoice based on the information available in Elisa self-service, which you can see here, or proceed as follows: Log in to Elisa self-service. If you have access to multiple customer numbers, select the customer number for which you want to see the invoices. On the self-service homepage that opens, you will see (under the amount due) the period of the latest invoice and you can open the invoice in PDF format. Possible reasons why the invoice has not yet reached you: The method or address for sending the invoice is not correct. Check it here or proceed as follows: Log in to Elisa self-service. If you have access to multiple customer numbers, select the customer number for which you want to see the invoice delivery channels. From the main menu, select "Users and rights" and then "Billing and notification channels". Check whether the invoice is going to the correct place and whether the address/account number to which the invoice is sent is correct. There are issues with the channel to which the invoice is sent. If the billing channel settings are correct and you are using e-mail, then Make sure the entered e-mail address is correct. Check all your e-mail folders (including spam). Recall whether your mailbox was full at the beginning of the month – in that case, the invoice did not arrive. regular mail, then ask about the missing invoice at your nearest post office. bank, then contact your bank and ask about the missing invoice.